FAQs

Where are we based?

We are based in Santacruz West, Mumbai, India. We also design and manufacture all our jewellery in Mumbai.

Where can we see your collection?

Our collection can be seen for private viewing at private exhibitions with prior appointments only.

What products do we offer?

We sell certified and non-certified loose diamonds and diamond jewellery. We have products for men, women and children of all age groups.

Can I customise my jewellery?

Yes, you are welcome to customise designs to suit your requirements and preferences.

Is my jewellery authentic and certified?

Each product in our portfolio will be accompanied with a certificate from a leading diamond grading laboratory. The loose diamonds are sold with certificate. In case of non-certified diamonds too we assure you complete transparency.

What certificates accompany each product bought from Riyom Jewels?

  • A certificate from a leading diamond grading laboratory certifying the diamond weight, clarity and colour of diamonds and gold used in the product.
  • Gold products carry a BIS hallmark, certifying the purity of gold.

If I lose my certificate or any accessories that come with the product, does Riyom Jewels reissue a new document for the same?

Yes, a duplicate copy of certificate would be issued at a nominal cost. The duplicate certificate will come with copy/duplicate written across the certificate as a watermark.

How are your prices compared to my local jewellery store?

We source our diamonds directly from large diamond polishers. Also, make our own jewellery. Unlike your local store, we do not get our jewellery manufactured from other others. This saves a lot of costs for us. We pass these cost savings to our customers.

Are there any hidden costs?

Absolutely none! We take pride in giving the best possible quality with honest prices and absolute transparency to our customers.

Which all metals do you use for making jewellery?

We use gold and silver to make our jewellery. Our recommended choice for diamond jewellery is 18kt gold. However, depending upon our customers’ request, we can manufacture jewellery using 14kt or 12kt gold also.

Does Riyom Jewels sell conflict-free diamonds?

Absolutely! Riyom Jewels deals only in conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Do you sell gift cards?

Yes, you may write to us on contact@riyomjewels.com for a customised gift card.